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Privacy Policy

Last Updated: 15 Feb 2026

At Velor Homes, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from Velor Homes.

This policy is in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

Information We Collect

When you place an order or create an account, we may collect:

  • Your full name

  • Email address

  • Phone number

  • Delivery address

  • Billing information

  • Order history

We may also collect limited technical information such as your IP address and browsing behaviour through cookies to improve your shopping experience.

How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you about your purchase

  • Provide customer support

  • Send order confirmations and updates

  • Improve our website and services

  • Send marketing emails (only if you opt in)

We will never sell or rent your personal information to third parties.

Payment Security

All payments are processed through secure, trusted third-party payment providers like Peach Payments & Yoco. Velor Homes does not store your full card details.

Sharing of Information

We only share necessary information with trusted service providers such as:

  • Courier companies (for delivery)

  • Payment gateways (for secure transactions)

  • Website and hosting providers

These providers are required to protect your information.

Your Rights Under POPIA

You have the right to:

  • Request access to your personal information

  • Request correction or deletion of your information

  • Withdraw consent for marketing at any time

  • Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated

To exercise any of these rights, please contact us using the details below.

Cookies

Our website may use cookies to improve your browsing experience and analyse website traffic. You can adjust your browser settings to refuse cookies if you prefer.

Data Protection

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access.

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