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Shipping & Returns

Shipping Policy

At Velor Homes, We want your favorite new pieces to arrive safely and on time. We have partnered with The Courier Guy to ensure your order is handled with dedicated care and delivered directly to your doorstep.

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🚚 Shipping Options & Costs

 

We currently offer delivery within South Africa:

  • Standard Delivery - FREE

  • 3–4 business days (Johannesburg, Cape Town, Durban)

  • 4–5 business days (rest of South Africa)

  • Next Day Delivery - R200

  • FREE for orders over R2,000

  • 1–2 business days (Johannesburg, Cape Town, Durban)

  • 2–3 business days (rest of South Africa)

  • Same-Day Delivery - R300

  • FREE for orders over R3,500

  • Available in Johannesburg only

  • Orders must be placed before [cut-off time, e.g., 10am]

     

Order Processing​

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  • Orders are processed within 24hrs

  • Orders placed on weekends or public holidays will be processed the next business day

  • You will receive a tracking number once your order has been dispatched

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Delivery Areas​

 

We currently deliver nationwide within South Africa. Unfortunately, we do not ship internationally at this time.

 

Delays

 

While we aim to meet estimated delivery times, delays may occur due to:

  • Courier delays

  • Weather conditions

  • High order volumes

  • Incorrect delivery information

  • Velor Homes is not responsible for delays beyond our reasonable control.

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Incorrect Address​

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  • Please ensure your delivery details are correct at checkout. We are not responsible for parcels delivered to incorrectly provided addresses.

Refunds & Returns Policy

At Velor Homes, we want you to love your purchase for your home. If you’re not completely satisfied, we’re here to help.

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Returns Eligibility

 

We accept returns under the following conditions:

  • The item must be returned within 7 days of delivery.

  • The item must be unused, unworn, and in its original packaging.

  • For hygiene reasons, cushion covers that have been used cannot be returned.

  • Sale or promotional items may not be eligible for return (unless defective).


Damaged or Incorrect Items

 

If you receive a damaged, defective, or incorrect item:

  • Please email us at support@velorhomes.com within 48 hours of receiving your order.

  • Include your order number and clear photos of the item.

  • We will arrange a replacement or refund at no additional cost.
     

How to Request a Return

 

To initiate a return:

  • Email us at support@velorhomes.com with your order number and reason for return.

  • Wait for confirmation and return instructions.

  • Our courier will pick up the order in a reasonable time.

 

Refunds

 

Once we receive and inspect your return:

  • You will be notified of approval or rejection.

  • Approved refunds will be processed within 5–7 business days.

  • Refunds will be issued to your original payment method.

 

Exchanges

 

We currently only replace items if they are defective or damaged. If you need a different design or style, please place a new order.

 

Non-Returnable Items

  • Used products

  • Items without original packaging

  • Custom or personalised products (if applicable)

  • Clearance/sale items (if stated)

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