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Shipping & Returns

Shipping Policy

At Velor Homes, we work hard to ensure your favourite purchase arrive safely and on time.

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🚚 Shipping Options & Costs

 

We currently offer delivery within South Africa:

  • Standard Delivery - R99

  • FREE for orders over R999

  • 3–4 business days (Johannesburg, Cape Town, Durban)

  • 4–5 business days (rest of South Africa)

  • Next Day Delivery - R200

  • FREE for orders over R2,000

  • 1–2 business days (Johannesburg, Cape Town, Durban)

  • 2–3 business days (rest of South Africa)

  • Same-Day Delivery - R300

  • FREE for orders over R3,500

  • Available in Johannesburg only

  • Orders must be placed before [cut-off time, e.g., 10am]

     

Order Processing​

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  • Orders are processed within 1 business day

  • Orders placed on weekends or public holidays will be processed the next business day

  • You will receive a tracking number once your order has been dispatched

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Delivery Areas​

 

We currently deliver nationwide within South Africa. Unfortunately, we do not ship internationally at this time.

 

Delays

 

While we aim to meet estimated delivery times, delays may occur due to:

  • Courier delays

  • Weather conditions

  • High order volumes

  • Incorrect delivery information

  • Velor Homes is not responsible for delays beyond our reasonable control.

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Incorrect Address​

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  • Please ensure your delivery details are correct at checkout. We are not responsible for parcels delivered to incorrectly provided addresses.

Refunds & Returns Policy

At Velor Homes, we want you to love your purchase for your home. If you’re not completely satisfied, we’re here to help.

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Returns Eligibility

 

We accept returns under the following conditions:

  • The item must be returned within 7 days of delivery.

  • The item must be unused, unworn, and in its original packaging.

  • For hygiene reasons, cushion covers that have been used cannot be returned.

  • Sale or promotional items may not be eligible for return (unless defective).


Damaged or Incorrect Items

 

If you receive a damaged, defective, or incorrect item:

  • Please email us at support@velorhomes.co.za within 48 hours of receiving your order.

  • Include your order number and clear photos of the item.

  • We will arrange a replacement or refund at no additional cost.
     

How to Request a Return

 

To initiate a return:

  • Email us at support@velorhomes.co.za with your order number and reason for return.

  • Wait for confirmation and return instructions.

  • Our courier will pick up the order in a reasonable time.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

 

Refunds

 

Once we receive and inspect your return:

  • You will be notified of approval or rejection.

  • Approved refunds will be processed within 5–7 business days.

  • Refunds will be issued to your original payment method.

  • Shipping fees are non-refundable unless the return is due to our error.

 

Exchanges

 

We currently only replace items if they are defective or damaged. If you need a different design or style, please place a new order.

 

Non-Returnable Items

  • Used products

  • Items without original packaging

  • Custom or personalised products (if applicable)

  • Clearance/sale items (if stated)

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